Retail Associate – Front End

Job Category: Retail
Job Type: Full Time Part Time
Job Location: NY - iSMASH Buffalo NY - iSMASH Rochester NY - iSMASH Syracuse

About the Position:

The Front-End Retail Associate is responsible for assisting customers throughout their experience at the iSMASH center. Duties include greeting customers, answering questions related to the activities and store policies, checking customers in and out, cleaning and preparing customer gear, and coordinating with the back-end staff.

Duties and Responsibilities:

  • Welcoming and engaging with customers as they enter
  • Assessing customers’ needs and suggesting solutions to their problems
  • Working with point of sale systems and processing payments
  • Giving customers advice about sales and promotions
  • Recommending the best options to customers
  • Cleaning and restocking the center throughout the day, before opening and after closing


  • Must be at least 18 years old
  • No prior experience needed
  • Comprehensive understanding of the activities and store policies
  • Advanced customer service skills
  • Basic math skills
  • The ability to use a computer and point of sale system
  • Strong level of professionalism at work
  • Excellent communication and interpersonal skills
  • Patience when dealing with difficult customers
  • Willingness to work in a fast-paced, demanding environment



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